ALERT

ATTENTION ⚠️

 

The iLab support portal will undergo scheduled maintenance on Wednesday, April 1, from 6:00–7:00 AM UTC.

During this one‑hour window, the portal may be temporarily unavailable for submitting or viewing requests. Email support will remain available during this time.

For urgent requests, please email us at ilabsupport@agilent.com and include “URGENT” in the subject line. All other inquiries will be addressed promptly once services are restored.

Thank you for your understanding.

Research Support Services

 

Overview of Services

The Research Support Service team provides glassware/plasticware washing, autoclaving, and frozen sample protection services to our research laboratories.

  • Dirty wares are picked up daily, washed, and sterilized (unless otherwise requested). Finished wares are returned to the labs, usually within 24 hours.
  • For autoclave service during the workday (8AM-4PM), place your individually labeled items on the designated shelf in the glasswash facility for your building. An RSS team member will autoclave the items and then place them on the shelves near the entrance to the facility.

             The RSS autoclaves are available for researcher use after 4PM

  • We can arrange for offsite storage of frozen samples at -80C or in liquid nitrogen. Backup freezers are available onsite, at -20°C or -80°C, for temporary storage if your freezer breaks or requires defrosting. Additionally, we can assist with transporting samples between units onsite using our mobile CryoCart.

Leadership

Inga Duignan

Director

646-754-2664

Email: Inga.Duignan@nyulangone.org

 

Apolinario Dela Torre

Manager

Phone: 212-263-6928

Email: Apolinario.DelaTorre@nyulangone.org

 

Locations and Hours of Operation

Hours Locations

 

 

 

 

 

Monday - Friday

8:00 AM - 4:00 PM 

 

522 1st Ave

Smilow 304

New York, NY 10016

 

435 E 30th Street

Science Building 216

New York, NY 10016 

 

540 1st Ave

Research Building 4-605

New York, NY 10016 

Links and Resources


RSS Main Website
 

For more information regarding freezers, please contact the core at: osrfreezers@nyumc.org.

Contacts

Name Role Phone Email Location
Apolinario Dela Torre
Team Member
 
(212) 263-6928
 
Apolinario.DelaTorre@nyulangone.org
 
Science Building 216
 
Inga Duignan
Director
 
(646)-754-2664
 
Inga.Duignan@nyumc.org
 
Science Building 506
 
Humberto Ruiz
Team Member
 
(646) 754-2663
 
humberto.ruiz@nyumc.org
 
ACLS ET 316
 
Kanny Barry
Team Member
 
(646) 501-0024
 
Kanny.Barry@nyumc.org
 
Smilow 304
 
Suleiky Hernandez
Team Member
 
(212) 263-9399
 
Suleiky.HernandezPena@nyulangone.org
 
Smilow 304
 
Kristin Urena
Team Member
 
(212) 263-6929
 
Kristin.Urena@nyulangone.org
 
Science Building 203
 
Mary Tan
Team Member
 
(212) 263-6928
 
mary.tan@nyumc.org
 
Science Building 216
 
Lizzette Soto
Team Member
 
(646) 754-2663
 
Lizzette.Soto@nyulangone.org>
 
ACLS ET 316
 
Jenny Nunez
Team Member
 
(212) 263-6928
 
Jenny.Nunez@nyulangone.org
 
Science Building 216
 
Destiny Lopez
Team Member
 
(212) 263-9399
 
Destiny.Lopez@nyulangone.org
 
Science Building 203
 
Alejandra Frias
Team Member
 
(212) 263-9399
 
alejandra.frias@nyulangone.org
 
ACLS WT 542
 
Jim Narvaez
Team Member
 
(212) 263-9399
 
anthony.narvaez@nyumc.org
 
Smilow 304
 
Benedith Merisme
Team Member
 
(212) 263-9399
 
Benedith.Merisme@nyulangone.org
 
Smilow 304
 

Service list


Search available services: View: by category alphabetically
Glassware Cleaning Service (1)